Refund policy

Yahan AAOS.pk ke liye Pakistan ke hisaab se adjusted Return & Refund Policy hai — EU wala section hata diya hai (wo Pakistan pe apply nahi hota), aur number email ke saath add kar diya hai.

Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at:
📧 aaosbrand12340@gmail.com
📞 +92 304 0004552

Please note that returns will need to be sent to our confirmed return address (shared with you after your return request is approved).

If your return is accepted, we'll share instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related question via the email or number above.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods
  • Custom or personalized products
  • Personal care and beauty items (once opened/used)
  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund is approved.

If approved:

  • For online payments, you'll be refunded to your original payment method within 7–10 business days.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or JazzCash/Easypaisa within the same timeframe, once your account details are shared.

Please note it can take some additional time for your bank to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 aaosbrand12340@gmail.com
📞 +92 304 0004552